Microsoft Locked my Computer!
I would never have imagined that so many of my clients could be scammed this way. This Fake Tech Support scam is quickly becoming the number one issue that I deal with. Below are a few ways to tell if you are about to be scammed by a notification on your computer....
Windows 7 vs Windows 10
Jan 2020 Article: Possibly the subtitle of this article should be “You vs Windows 10”. The fact is that we don’t like change. This is especially true if others have had problems with the change in front of us.
So you Want to Cut The Wire…
Since my article about Streaming (in July of this year) I have been asked several times about how one would go about “cutting the wire”. This is the term used when folks get rid of their cable provider for TV entertainment.
Thinking about a new Computer?
With Black Friday and Cyber Monday approaching, many folks are considering replacing their computer. There are a few primary reasons to consider a new computer. Let’s explore them.
Why is my computer slow?
Back in the early days of personal computers, we accepted the fact that we would have to wait (and wait… and wait some more) for things to get done. Today we have little patience for having to wait and watch spinning wheels and slow response times.
Windows or Mac? … What about Linux?
What is Linux? Well, it is a very popular operating system for things like web servers, Android Phones, and Chromebooks. Linux is the system used for over 50% of the world’s websites. It is super stable, efficient, and FREE. If you have an Android phone or a Chromebook, you are already using a version of Linux.
Never, EVER pay with Gift Cards!
Over the past few years we have seen a large increase in scams where a person on the phone demands payment in the form of Gift Cards. No matter who they say they are with, if they request that payment be made in the form of gift cards, they are a scammer. PERIOD, End of Story.
What is Streaming?
I get this question quite often. Streaming is defined as: a method of transmitting or receiving data (especially video and audio material) over a computer network as a steady, continuous flow, allowing playback to start while the rest of the data is still being...
FACT: Microsoft Will NOT Call You!
If someone calls you out of the blue and claims they are with Microsoft, JUST HANG UP. Since I wrote my article titled “I want my refund” (Sept 2018) the frequency of these scam phone calls has increased, and the cost is mounting. The worst case I have encountered was...
Should I consider a Refurbished Computer?
For the budget minded shopper, a refurbished computer may be a way to get as much as 50% off retail. As with any deal, you need to read the fine print. A refurbished computer could be a product returned to the manufacturer, or possibly one that is “off-lease”. The...
Photos – From cell phone to computer
Lately I have been getting a lot of questions about the “best” way to get photos from a cell phone to a computer. There are two basic approaches; Direct Wired connection and Over the Air transfer. With the Direct Wired connection, we connect the cell phone using the...
Is it time to consider Windows 10?
If you are one of the many folks still running Windows 7, you are now in the minority. Early last month it was announced that Windows 10 installs now exceed the number of Windows 7 installs still active. Many of my clients are still running Windows 7. Normally this is...
What should I do with my old computer?
When we buy new computers (or any technology for that matter) we are left with the old device to dispose of. In St Johns County, you are not supposed to put it in the trash, or the recycling for normal pickup.
What is the Cloud, and should I use it?
Every Computer, cell phone, & tablet seems to steer you toward keeping things “on the cloud”. Often, I am asked; What is the cloud, and should I use it?
Password Cornucopia
In my business, it is unusual that a client has all of their passwords documented, up to date, and handy. Typically, the client and I spend about 20% of the time on a service call figuring out or resetting passwords.
Driver Update Utilities … Who needs them?
You have probably seen the ads on TV or received advertising email for some sort of Driver Update Utility. They make claims of “Automating” the process of making sure your computer has the latest drivers.
But wait a minute:
Windows 10 Updates include any updates for the drivers needed for your computer.
Windows 10 handles this automatically for you.
I want my Refund!
As I wrote this article, 3 clients called to say that they have fallen prey to a refund scam. They got an email or a phone call that promised a refund, and that they should call to claim their refund. Today, as I finalized this article I got a call from a client saying that every day for 2 weeks, she has received multiple calls saying that she was owed a refund.
The Last Line of Defense
August 2018 Article In this last month I have seen an upswing in fraudulent “tech support” scams. One client asked me “Why doesn’t Apple stop these guys from using their Logo and scamming me?” I was unable to give an answer that made the...