So you Want to Cut The Wire…

So you Want to Cut The Wire…

Since my article about Streaming (in July of this year) I have been asked several times about how one would go about “cutting the wire”. This is the term used when folks get rid of their cable provider for TV entertainment.

Thinking about a new Computer?

Thinking about a new Computer?

With Black Friday and Cyber Monday approaching, many folks are considering replacing their computer. There are a few primary reasons to consider a new computer. Let’s explore them.

Why is my computer slow?

Why is my computer slow?

Back in the early days of personal computers, we accepted the fact that we would have to wait (and wait… and wait some more) for things to get done. Today we have little patience for having to wait and watch spinning wheels and slow response times.

Windows or Mac? … What about Linux?

Windows or Mac? … What about Linux?

What is Linux? Well, it is a very popular operating system for things like web servers, Android Phones, and Chromebooks. Linux is the system used for over 50% of the world’s websites. It is super stable, efficient, and FREE. If you have an Android phone or a Chromebook, you are already using a version of Linux.

Never, EVER pay with Gift Cards!

Never, EVER pay with Gift Cards!

Over the past few years we have seen a large increase in scams where a person on the phone demands payment in the form of Gift Cards. No matter who they say they are with, if they request that payment be made in the form of gift cards, they are a scammer. PERIOD, End of Story.

What is Streaming?

What is Streaming?

I get this question quite often. Streaming is defined as: a method of transmitting or receiving data (especially video and audio material) over a computer network as a steady, continuous flow, allowing playback to start while the rest of the data is still being...
FACT: Microsoft Will NOT Call You!

FACT: Microsoft Will NOT Call You!

If someone calls you out of the blue and claims they are with Microsoft, JUST HANG UP. Since I wrote my article titled “I want my refund” (Sept 2018) the frequency of these scam phone calls has increased, and the cost is mounting. The worst case I have encountered was...
Should I consider a Refurbished Computer?

Should I consider a Refurbished Computer?

For the budget minded shopper, a refurbished computer may be a way to get as much as 50% off retail. As with any deal, you need to read the fine print. A refurbished computer could be a product returned to the manufacturer, or possibly one that is “off-lease”. The...
Photos – From cell phone to computer

Photos – From cell phone to computer

Lately I have been getting a lot of questions about the “best” way to get photos from a cell phone to a computer. There are two basic approaches; Direct Wired connection and Over the Air transfer. With the Direct Wired connection, we connect the cell phone using the...
Is it time to consider Windows 10?

Is it time to consider Windows 10?

If you are one of the many folks still running Windows 7, you are now in the minority. Early last month it was announced that Windows 10 installs now exceed the number of Windows 7 installs still active. Many of my clients are still running Windows 7. Normally this is...
What should I do with my old computer?

What should I do with my old computer?

When we buy new computers (or any technology for that matter) we are left with the old device to dispose of. In St Johns County, you are not supposed to put it in the trash, or the recycling for normal pickup.

Password Cornucopia

Password Cornucopia

In my business, it is unusual that a client has all of their passwords documented, up to date, and handy. Typically, the client and I spend about 20% of the time on a service call figuring out or resetting passwords.

Driver Update Utilities … Who needs them?

Driver Update Utilities … Who needs them?

You have probably seen the ads on TV or received advertising email for some sort of Driver Update Utility. They make claims of “Automating” the process of making sure your computer has the latest drivers.
But wait a minute:
Windows 10 Updates include any updates for the drivers needed for your computer.
Windows 10 handles this automatically for you.

I want my Refund!

I want my Refund!

As I wrote this article, 3 clients called to say that they have fallen prey to a refund scam. They got an email or a phone call that promised a refund, and that they should call to claim their refund. Today, as I finalized this article I got a call from a client saying that every day for 2 weeks, she has received multiple calls saying that she was owed a refund.

The Last Line of Defense

The Last Line of Defense

August 2018 Article In this last month I have seen an upswing in fraudulent “tech support” scams. One client asked me “Why doesn’t Apple stop these guys from using their Logo and scamming me?” I was unable to give an answer that made the...
Thinking about switching to a Macintosh?

Thinking about switching to a Macintosh?

Customers are asking about switching to Macintosh with increasing regularity. They might have heard that there are not as many viruses, or they are tired of dealing with Windows update issues. Some are considering an Apple product because their children or...
Windows 10 Updates – Made Easier

Windows 10 Updates – Made Easier

With the changes we see in Windows 10, probably the most confounding is automatic updates. We can no longer tell Windows not to update. Moreover, the updates can mess with our settings and occur at inconvenient times. It is frustrating to sit down in front of your...
Computer Repair Gone Wrong

Computer Repair Gone Wrong

I have a customer on Anastasia Island who decided to take her laptop to a store-front computer repair shop. They told her that the motherboard was damaged, and it would cost hundreds to fix her laptop. So, she bought a new computer, and paid them to transfer her files...
Anti-Virus – More is not better

Anti-Virus – More is not better

April 2018 Edition
When we consider protection, we tend to think that more is better. In many cases this is true. Such as your car having locks plus an alarm, your money in a bank plus FDIC insurance on those bank deposits, or a 300+ pound center plus several large linesmen guarding your favorite quarterback on an important play.

Computer virus protection is different, and more than one application is actually much worse. They will fight one another in several ways, which can prevent the virus protection you need, and slow your computer down.